How to pay your bill

Online Customer Service Center

  • View and pay your bill
  • Stop or move your service
  • Update your account

Log On

Need to Register for an Account?
Sign Up Today >

How to Pay Your Bill

If you made a payment at the Kilauea Ave drop box between 2:30 p.m. and 10:30 p.m. on Friday, Dec. 14, please contact us at (808) 969-6999. Learn more about this incident >

Pay Bills Using Automatic Bill Payment

With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month by deducting it from any account you choose. This service is free. To sign-up, simply login to your Online Customer Account to enroll or by downloading and completing the Automatic Bill Payment Form.

Pay Bills Using MyCheckFree

To offer convenient, online bill payment, Hawaii Electric Light has partnered with MyCheckFree. By using MyCheckFree, you can pay your bill online, eliminate paper bills by receiving your bill electronically, and receive notification emails when a new bill is available. It's free! Please allow 3-5 business days for payment to be posted to your account.

My Checkfree

Pay Bills Using Charge, Checking or Savings Debit Card, or Electronic Check

Hawaii Electric Light partners with Western Union Speedpay® to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card with a STAR, PULSE, or NYCE logo. No sign-up is necessary.

Effective Dec. 3, 2018, Western Union's website has been updated with a new look and feel.

There are two ways you can pay:

  • You can pay your electric bill online by clicking on the link below:

Western Union

Provide your 12-digit Hawaii Electric Light account number, your billing address zip code, and your credit, debit, or checking information.

  • Or, you may pay your electric bill by calling 1-888-813-2207.

A $1.99 Western Union convenience fee and a minimum $5.00 payment will apply, with a maximum payment amount of $1,000 for residential customers. A $30.00 Western Union convenience fee, $5.00 minimum, and $5,000 maximum payment amount will apply for commercial customers. Please allow 1-2 business days for your account to be credited.

Please note: Hawaii Electric Light does not receive any portion of the fee charged for this service. It is the convenience fee Western Union Speedpay® charges to cover processing fees and transaction costs associated with handling credit and debit card information.

Payment locations

You may pay your electric bill at the following locations