- Start, Stop or Move Service
- How to Pay Your Bill
- Understanding Your Bill
- Energy Assist Programs
- Rates & Regulations
- Customer Newsletter
- Power Quality
Bill Payment Problems
If you have problems paying your bill, call us at Hilo: (808) 969-6999, Kona: (808) 329-3584, Waimea: (808) 885-4605 as soon as possible to make payment arrangements before your bill becomes past due.
Understanding Your Bill
You are charged for the kilowatt-hours you use. There is also a service charge to defray expenses we incur in serving you, whether or not you use any electricity. See our guide to understanding elements of your bill.
We calculate your bill by multiplying the amount of electricity you use (measured in kilowatt-hours) by the price of electricity (charge per kilowatt-hour). There is also a fixed monthly customer charge and other adjustments.
Our fuel costs are constantly changing. All increases or decreases in these costs are passed on to our customers through the energy cost adjustment clause.
Understanding some of the common causes of high electric bills can help you to manage your energy costs.
When a Bill is Estimated
We try to read your meter each month, but if for some reason we cannot, your bill will be based on an estimate of recent average usage. Please help us by ensuring that your meter is unobstructed and accessible. Learn how to read your meter.
Not Paying Your Bill on Time
If you receive a disconnection notice, please call us if you cannot pay by the date printed on the disconnection notice.
Please note that if your service is discontinued for non-payment, you may be required to pay your bill before your service is restored. You may also be required to pay a service re-connection charge and a cash deposit.
We give special consideration to those customers who are elderly or with a disability, so if you need time to pay your bill, let us know. Our credit representatives can assist any customer having temporary difficulties in making arrangements for payment.