Due to maintenance, the Online Customer Service Center will be unavailable from 7:30 p.m. to 8:30 p.m. on Thursday, Nov. 14. Mahalo.
- How to Pay Your Bill
- Understanding Your Bill
- Rates & Regulations
- Customer Newsletters
- Energy Assist Programs
#GivingTuesday with the Ohana Energy Gift Program
#GivingTuesday is a global social movement that celebrates and supports giving and philanthropy, and kicks off the charitable season. Read more >
Energy Assist Programs
The Energy Assist Programs provide financial assistance for those who are in need. Learn more about HGIA's GEM$ On-Bill Money Saver Program, the state’s Low Income Home Energy Assistance Program (LIHEAP), Hawaii Electric Light’s Ohana Energy Gift Program, and Special Medical Needs program.
GEM$ On-Bill Money Saver Program
The Hawaii Green Infrastructure Authority (HGIA) Green Energy Money $aver (GEM$) On-Bill Program helps eligible customers to save on their bills by providing easy built-in financing for clean energy improvements like solar water heating and rooftop solar.
LIHEAP
LIHEAP (Low Income Home Energy Assistance Program) is a federal program that provides qualifying low-income households with a one-time credit to offset household energy costs. Applicants may apply, once per program year, for one of two types of credit: Energy Credit (EC) or Emergency Crisis Intervention (ECI).
Ohana Energy Gift Program
The Ohana Energy Gift is a thoughtful and practical way to gift friends and family or to help others in need.
Special Medical Needs
The Special Medical Needs program is designed to help assist with the costs of customers who may be in need. Customers that are dependent on life support equipment used in their homes and/or have increased heating and cooling needs due to their medical conditions, may qualify for reduced electricity rates.
