Key Performance Metrics

Safety

Safety is our top responsibility, not only for our employees but for our customers and the general public. For helpful safety information to protect you and your family, refer to our safety and emergency guidelines.

Our goal for employee safety is to provide a safe and healthy work environment, where every employee truly makes safety a part of his or her job. Our safety programs are focused on building a fundamental safety culture that aims at zero incidents through all employees taking ownership of safety for themselves, their co-workers, contractors, and the public.


Total Case Incident Rate

Our Companies evaluate the success of our employee safety programs using a statistic called the Total Case Incident Rate, or TCIR, which measures how many work-related injuries and illnesses occur per 100 employees. This metric is used to measure the effectiveness of the safety programs and policies, as well as benchmark the company with other electrical utilities within the North American region.

TCIR is calculated as follows:

The number of Occupational Safety and Health Administration (OSHA) recordable cases multiplied by 200,000 productive hours (i.e. 2,000 work-hours per year per employee multiplied by 100 employees) divided by the total number of productive hours for the year.

OSHA defines a recordable injury or illness as a work-related incident which results in death, days away from work, restricted work or transfer to another job, medical treatment beyond first aid, or loss of consciousness. The lower the TCIR, the better the performance.

TCIR

Please click the button below for historical data for each of the Companies as well as a consolidated Hawaiian Electric Companies TCIR (in Excel format).

Download Historical Data


Lost Time Rate

The Companies’ safety programs can also be evaluated by using the Lost Time Rate (“LTR”) to measure any occupational injury or illness which results in an employee being unable to work a full assigned work shift after an incident per 100 employees. The LTR gives an indication of the severity of incidents occurring and is used to measure the effectiveness of the safety programs and policies, as well as benchmark the Companies with other electrical utilities within North American region.

LTR is calculated according to OSHA guidelines as follows:

The number of Lost Time cases (injury or illness which an employee is unable to work a full assigned work shift as a result of a work-related injury or illness) multiplied by 200,000 productive hours (i.e. 2,000 work-hours per year per employee multiplied by 100 employees) divided by the total number of productive hours for the year.

LTR

Please click the button below for historical data (in Excel format).

Download Historical Data


Public Safety Incidents

Public safety incidents are injuries which are allegedly caused by and occur in connection with the utility’s operations and service that result in the injured being admitted into a hospital or a fatality. This excludes motor vehicle accidents involving utility equipment or facilities and other such incidents, when the utility operations and service is not the alleged cause of such incidents. This also excludes injuries and fatalities of utility employees and contractors that are constructing, maintaining, or servicing the electric power generation, transmission and distribution system (includes power plants, substations, and equipment related to transmission and distribution lines), as these are not general public incidents and are reported elsewhere.

The Companies began collecting public safety incidents information, starting with the second quarter of 2014. From the second quarter of 2014 to the current quarter, no such incidents were reported.